TelaDoc™
Teladoc is a national network¹ of board certified physicians providing cross coverage consultations 24 hours a day, 365 days a year. Teladoc physicians use medical records and telephone consultations to diagnose, recommend treatment and write short term prescriptions². Teladoc does not replace the existing primary care physician relationship, but instead enhances it with an efficient, cost-effective alternative for minor medical problems.
TELADOC SERVICES
Teladoc consulting physicians treat illnesses that arise quickly and tend to run a brief course, typically 5 -10 days. Consulting physicians address acute, episodic, self-limited and minor illnesses as opposed to chronic (always present) conditions such as hypertension, epilepsy, or diabetes. Remember Teladoc for:
- Cold or Flu
- Sinus Infection
- Allergies
- Respiratory Infections
- Bronchitis
- Pink Eye
- Urinary Tract Infections
- Poison Ivy
TELADOC BENEFITS
Teladoc is changing the way people access medical services by using modern technology to match the needs of today's fast paced workforce. Below are just a few ways you and your dependents benefit from becoming Teladoc members.
- On-Demand access to healthcare 24/7 – members request consults online or by calling 800-TELADOC
- Consult with physicians who diagnose medical problems and prescribe medication when appropriate
- Access to a physician within three hours
- No more waiting until next week to receive medical attention
- No outrageous fees or unexpected charges
- Most medical issues can be resolved from any remote location
- Retrieve prescription(s) from local pharmacy
- Ability to maintain personal medical history and account profile using HIPAA compliant secure servers
- CMS 1500 Form for filing or reimbursement (when applicable)
- Reduce the number of hours you spend away from work
- Easy method of payment
WHEN TO USE TELADOC
Call Teladoc whenever you need non-emergency medical assistance. Take advantage of the convenience of accessing a physician 24/7, 365 days a year. Call Teladoc when:
- You cannot reach your primary care physician. (TelaDoc physicians do not replace your primary care physician.)
- Your primary care physician's office is closed
- You are on vacation or a business trip
- You need your recurring prescription filled and don't have time to go to your doctor's office (short term refills only)
- You need medical attention that might be resolved without seeing your primary care physician
- You have medical questions, medical issues, or concerns and would like to discuss these with a physician
- You need a second opinion
Frequently Asked Questions (FAQ)
- Does Teladoc replace my doctor? No. Teladoc Physicians do not replace your primary care physician.
- How do I request an appointment to talk with a physician? After enrolling as a member, logon to your account at www.teladoc.com and request a consult. You can also call 1.800.Teladoc any time day or night and a representative will request your medical consult.
- How quickly can I talk to the doctor? Our average call back time is usually under an hour, but all calls are guaranteed within three hours. Note: If a member misses the call from the consulting physician (phone turned off or anonymous call blocker is on), he is returned to the waiting list and his three-hour guaranteed time period starts over. After three missed calls, the consult request is cancelled.
- Can my son, who is away at college, use this service too? Yes! Register your son as one of your dependents and have your son complete a medical history disclosure online. Be aware, your son must be an eligible dependent on the qualified medical plan.
- Can Teladoc resolve my medical problems? In 80-90% of the cases the Teladoc member's medical problems are handled to the satisfaction of the member.
Notes:
¹ States: Teladoc is not available to residents or in the state of Oklahoma.
² Prescriptions: Teladoc physicians prescribe short term prescriptions, excluding DEA controlled substances, when appropriate.
Members: Teladoc provides services for members 10 years of age or older.
Services: Teladoc physicians don't replace your primary care physician, but when your physician isn't available, Teladoc is here.